Partial Shipment - Product Not Received:
If your order was a Multi-Product Order, (see Shipping Policy), the products may be shipped in multiple boxes.
The products may ship from different warehouses. This may have the products arrive at different dates.
If we are unable to fulfill the order due to a discontinued product or product is unavailable from the manufacturer or back-ordered with no ETA,
we will issue a refund for the amount of the product unavailable on the order.
If your product was received broken in the order during transit, please file out a CLAIM FORM with the Shipping Carrier that delivered the package.
Below are links to the Shipping Carriers Claim Forms and information:
If you received the incorrect product in the package, please do the following:
1.) Take a photo of the incorrect item and a photo of the UPC bar code, then send us a message with the description of the issue including the order #.
2.) Click the (?) Support link on the bottom left of our webpage then fill out the Contact Us form. You can attach photos from the Contact Us form.
3.) Once we review the issue. one of our customer service agents will promptly get back to you.