- Partial Shipment / Missing Product
- If your order was a Multi-Product Order (containing more then 1 product) the products may be shipped in multiple boxes.
- The products may ship from different warehouses. This may have the products arrive at different dates, receiving one product before the other.
If we are unable to fulfill and ship the order, we will issue a refund for the amount of the product unavailable on the order.
- The product becoming discontinued or unavailable from the manufacturer.
- Back-ordered with no ETA
Refunds will be issued immediately if the product is discontinued and/or back-ordered for more then two (2) weeks.
- Broken Product:
- If your product was received broken in the package during transit, please fill out the shipping carrier CLAIM FORM from the carrier that delivered the package.
Below are links to the Shipping Carriers Claim Forms:
If you received the incorrect product in the package Please do the following:
- Take clearly visible photos of the Front of (all) the product(s).
- Take clearly visible photos of the Back of (all) the product(s).
- Take a clearly visible photo of the UPC bar code on the Back of product.
- Take a clearly visible photo of the Invoice from the order that was sent with the order.
- Include your Name and Order Number.
- Send us a message via email with the description of the issue to:
Thank you, we appreciate your business.